For: Service Writers/Shop Owners

The Service Writer Workbook/Video program is designed to teach service writers how to boost sales and customer satisfaction through improved customer communication, more efficient shop management and specific upselling techniques. The Service Writer program is a self-paced workbook and video program.

Features & Benefits

• Service writer job description and responsibilities.
• A day-in-the-life of a service writer.
• Customer communication.
• Upselling using SOAFs.
• Shop/bay management and productivity.
• Building and managing a “live” schedule.
• The “art” of delivering a vehicle to a customer.

This Program Includes

• Workbook and video.
• Certificate of achievement.
• Special Parts Plus award.

Key Learning Methods

• Self-study approach.
• Video linked to workbook.

Coordinates
A 1½ day Service Writer Seminar is also available.